TicketCobra Help Center

• Welcome to TicketCobra — What TicketCobra is and how the organizer dashboard is laid out.
• Account Setup & Connecting Stripe — Set up your organization profile and connect Stripe so you can get paid.
• Reading Your Dashboard — Understand the KPIs, sales chart, and fee breakdown on the home dashboard.
• Create Your First Event — Walk through the Create Event flow from title to ticket tiers.
• Ticket Tiers & Inventory — Configure pricing tiers, quantities, per-order caps, and sales windows.
• Selling Add-ons — Offer merch, parking, and extras alongside tickets.
• Custom Attendee Questions — Collect extra info from buyers at checkout.
• Recurring Events & Series — Create repeating occurrences and manage an event series.
• Cloning an Event — Duplicate an existing event to save setup time.
• Publishing & Event Status — Move events between draft, live, and other states.
• Using the Calendar — See all events and occurrences in a month view.
• Capacity Holds — Reserve inventory for VIPs, comps, and box-office walk-ups.
• Waitlists — Capture demand after a tier sells out.
• Managing Orders — Search, filter, refund, and resend orders.
• Refunds & Cancellations — Issue full or partial refunds and understand fee handling.
• Refund Policies — Define the refund terms buyers agree to at checkout.
• Tickets, PDFs & QR Codes — How branded tickets are generated and verified.
• Attendees & Check-in — Review confirmed buyers and check them in at the door.
• The Buyer Purchase Flow — Understand what your buyers experience from browse to confirmation.
• Abandoned Cart Recovery — Recover sales from buyers who did not finish checkout.
• Creating Promo Codes — Set up percentage, flat, and BOGO discounts with limits.
• Marketing Tools Overview — Campaigns, social sharing, and traffic analytics in one place.
• Tracking Links & UTM — Build trackable links to measure where sales come from.
• Affiliate Codes for an Event — Issue per-event affiliate codes and track attributed sales.
• Reporting Hub Overview — The 16 report types and the three reporting tabs.
• Exporting Reports — Download report data as CSV or PDF.
• Scheduled Reports — Have reports emailed daily, weekly, or monthly.
• Analytics Dashboard — Visual revenue, payment, and fill-rate breakdowns.
• AI Account Assistant — Ask about your account in plain English — and have it run, export, and email your reports.
• Fees & Splits Overview — Configure your fee, pass it to buyers, and split it between parties.
• Multi-party Fee Splitting — Distribute collected fees across multiple Stripe accounts.
• Payouts & Balance — Track upcoming payouts, balance, and instant payout options.
• Bank Accounts & Finance Settings — Add destination bank accounts and tune finance preferences.
• Tax Information & Invoices — Provide tax details and download invoices.
• Box Office Overview — Run the door with live scanning, walk-ups, and a summary view.
• Box Office (Walk-up) Sales — Sell tickets in person at the door.
• Ticket Transfers — Move tickets between attendees and track the transfer log.
• Team & Roles — Invite staff and control what they can access.
• Organization & Branding Settings — Profile, branding, custom domain, and email preferences.
• Webhooks, API Keys & Integrations — Connect TicketCobra to your own systems.
• Cobra Studio Overview — AI-assisted design for event graphics and video.
• Studio AI Tools — Generate and edit creatives with AI.
• Brand Kit & Templates — Reuse templates and keep your branding consistent.
• The Design Editor — Build graphics on the canvas with layers, effects, filters, and My Designs.
• Motion Studio (Video) — Animate designs on a timeline with AI voiceover, stock audio, and video export.
• Page Builder — Build custom event and org pages from blocks and pre-built templates.
• Sketch-to-Design AI — Turn a hand-drawn sketch into an editable design or page layout.
• Stock Photos, Video & Audio — Search free stock media and manage your uploaded assets.
• Posting to Social & Connecting Accounts — Connect your social accounts and publish creatives straight from Studio.
• AI Campaign Studio (AI Promote) — Plan, approve, and launch multi-channel campaigns including Meta ads.
• Social Content Calendar — Schedule organic posts and review post analytics.
• Facebook Event Promotion — Promote on Facebook honestly within what Meta actually allows.
• Plans, Billing & Feature Tiers — Compare Free, Pro, and Cobra Suite and what each unlocks.
• Creator Marketplace — Buy and sell design, page, and video templates with Stripe payouts.
• Getting Your Events on Google — Clean URLs, structured data, and submitting your sitemap to Search Console.
• CRM & AI Outreach — Manage contacts and prospects and send AI-drafted outreach.
• Managing Sponsorships — Build packages and decks and move deals through your pipeline.
• Sponsorship Marketplace & AI Matching — List packages for brands to find and get AI-matched to sponsors.
• Hiring Influencers — Post gigs, get AI-matched to creators, and pay them via Stripe.
• Affiliates vs Influencers — and Combining Them — When to use a commission-based rep, a hired creator, or a flexible combo of both.
• Setting Up Sales Reps — Invite reps, build teams, and assign them to events.
• Reviewing Sales Transactions — See every rep-attributed sale and commission owed.
• Leaderboards & Prizes — Motivate reps with rankings and awardable prizes.
• Getting Started as a Sales Rep — Accept your invite, sign in, and find your way around.
• Your Rep Profile — Add your photo, bio, and social handles.
• Referral Links & Codes — Get your unique links and codes and share them to earn.
• Commissions & Tiers — Understand how your commission is calculated and how tiers work.
• Earnings & Getting Paid — Track what you have earned and connect Stripe to receive it.
• Leaderboards & Prizes — See where you rank and what you can win.
• Media Assets & Digital Cards — Download ready-made graphics and your shareable digital card.
• Becoming an Affiliate — How the affiliate program works and how to get started.
• Your Affiliate Code — What your code is and how buyers use it.
• Affiliate Tracking Links — How clicks and conversions are attributed to you.
• Affiliate Tiers (Standard, Pro, Elite) — Lower your platform fee by upgrading or qualifying on volume.
• The Affiliate Hub — Your home base for links, tiers, network, and earnings.
• Your Referral Network — Recruit other sellers and earn overrides on their sales.
• Getting Started as an Influencer — Create your account and build a profile that gets you booked.
• How AI Matching Works — Get matched to the events and gigs that fit your audience.
• Applying to Promoter Gigs — Find open gigs and apply with a strong message.
• Deals & Getting Paid — Accept deals and receive payment through Stripe Connect.
• Getting Paid: Flat Fees, Commission, or Both — How deals can pay a flat fee, a commission on sales you drive, or a combo of both.
• Your Influencer Dashboard — Where to manage your profile, gigs, deals, and earnings.
• Getting Started as a Sponsor — Create your brand account and a profile that attracts the right events.
• How AI Matches You to Events — Get a ranked shortlist of events that fit your brand and budget.
• Browsing Sponsorship Opportunities — Search published sponsorship packages by budget, location, and category.
• Closing Deals & the Platform Fee — How sponsorship deals progress and what the platform fee covers.
• Your Sponsor Dashboard — Manage your profile, matches, opportunities, and deals.
• Finding Events — Browse, search, and discover events to buy tickets for.
• How to Buy Tickets — Step-by-step: pick tickets, add extras, apply a code, and check out.
• Payment Methods — The ways you can pay and how your card details stay secure.
• Promo Codes & Discounts — Where to enter a code and why one might not apply.
• Add-Ons — Buy extras like parking or merch alongside your tickets.
• Your Tickets — QR Codes & PDFs — Find your tickets, your entry QR code, and the PDF download.
• Transferring Tickets — Send a ticket to someone else and what is allowed.
• Order Confirmation & Receipts — What you get after buying and how to resend it.
• Refunds & Cancellations — The refund policy, how to request one, and canceled events.
• Getting In / Check-In at the Event — Show your QR, get scanned, and what to do if it won't scan.
• Your Account — Create an account, sign in, and find your past orders.
• Troubleshooting & Contact — Fixes for common issues and how to get more help.
• Working with Layers — Select, order, group, lock, and arrange every element on the canvas.
• Layer Effects & Styles — Shadows, glows, bevel, gradient overlay, blend modes, and 3D text.
• Adjust Filters for Images — Brightness, contrast, saturation, hue, blur, and other image tweaks.
• Text & Fonts — Add text, choose fonts, and style headlines and body copy.
• AI Image Generation — Create original artwork and backgrounds from a text prompt.
• Uploading Images & Using Stock — Bring in your own files or search the built-in royalty-free library.
• Your Brand Kit — Store logos, colors, and fonts so every design stays on-brand.
• My Designs — Saving & Versions — Auto-save, recall projects, duplicate, and restore saved versions.
• Exporting & Downloading Designs — Render to PNG, JPG, PDF, or SVG and download or share the result.
• Block Reference — Rows, columns, and every element you can drop onto a page.
• Page Templates & Sharing — Start from a template, then publish and import shared templates.
• Publishing a Page — Make an event or organization page live on your public URL.
• The Timeline Editor — Build motion with tracks, clips, trim, split, and the playhead.
• AI Voiceover & Auto-Captions — Generate a spoken voiceover and burn-in captions for sound-off viewing.
• Rendering & Exporting Video — Export to MP4, MOV, WebM, or GIF and track the background render.
• Event Collections — Group related events into a shareable, public collection.
• Followers & Subscribers — Let fans follow your organizer profile and grow your audience.
• Messaging Your Attendees — Email everyone holding tickets to an event with updates.
• SMS Notifications & Reminders — Send text blasts and automated event reminders to attendees.
• Embeddable Widget & Buttons — Sell from your own website with an embeddable widget, button, and calendar.
• Digital Cards for Reps — Design card templates and generate shareable rep cards in bulk.
• Organizer Networks — Join promoter networks, manage memberships, and share events.
• Event Verification & Trust — How events are reviewed and what a verified badge means.
• Getting Help & Support Tickets — Open a support ticket and track replies from the TicketCobra team.