Getting Help & Support Tickets

# Getting Help & Support Tickets Stuck on something the Help Center doesn't cover? Open a **support ticket** to reach the TicketCobra team. ## Open a ticket Create a ticket with a **subject** and a clear description. Include relevant details — an event name, an **order number**, or steps to reproduce — so we can help faster. ## Track the conversation Each ticket has a **status** that moves as it's worked. You can **reply** to add information, and you'll see the team's responses in the same thread. ## Before you open one Many answers are already here — try [reading your dashboard](#/help/navigating-the-dashboard), the [Reporting Hub](#/help/reporting-hub-overview), or asking the [AI Account Assistant](#/help/ai-assistant) about your data first.